Privacy Policy

1. Who We Are

Nivaline Ventures Limited ("NVL Homes", "we", "our", "us") is a licensed estate and managing agency incorporated in Kenya. Our registered address is Sifa Towers, Nairobi, Kenya. We operate the website https://nivaline.co.ke/ and related digital services.

2. Information We Collect

We may collect the following personal information when you interact with our website or services:

• Contact details (name, email address, phone number)
• Property preferences (location, budget, property type)
• Communication records (WhatsApp messages, emails, form submissions)
• Technical data (IP address, browser type, pages visited, via cookies)
• Identity documents when required by law for property transactions

3. How We Use Your Information

We use your personal data to:

• Respond to property enquiries and arrange viewings
• Match you with suitable listings and investment opportunities
• Send property alerts and market updates (only with your consent)
• Process and manage property transactions
• Comply with legal and regulatory obligations (e.g. KRA, Land Registry)
• Improve our website and services through analytics

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the Kenya Data Protection Act, 2019:

• Contract performance — when processing is necessary to carry out a property transaction or service you have requested
• Legitimate interests — for business operations, fraud prevention, and service improvement
• Legal obligation — where we are required by law to process your data
• Consent — for marketing communications; you may withdraw consent at any time

5. Data Sharing

We do not sell your personal information. We may share it with:

• Property owners and landlords where required to complete a transaction
• Legal and conveyancing firms acting on your behalf
• Government authorities (Kenya Revenue Authority, Lands Registry) where legally required
• Technology service providers who host or operate our systems (under strict data processing agreements)

6. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
• Preference cookies — to remember your settings

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Data Retention

We retain personal data for as long as necessary to provide our services and meet legal obligations. Property transaction records are kept for a minimum of 7 years as required by Kenyan law. Marketing data is retained until you withdraw consent or request deletion.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access your personal data we hold
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal exceptions)
• Object to or restrict processing in certain circumstances
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent for marketing communications at any time

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmissions are encrypted via SSL/TLS.

10. Third-Party Links

Our website may contain links to third-party websites (including Google Maps, WhatsApp, and social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we handle your data, please contact our Data Protection Officer:

You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke.